Frequently Asked Questions

General

Centrally headquartered in Chicago, Illinois, we specialize in providing ground transportation solutions nationwide and anywhere in the world.

“Providing Transportation Worldwide,” is our slogan.  We recognize that trusted ground transportation services are required everywhere in the world and Windy City Limousine can act as your  trusted one stop ground transportation provider.  Whether for corporate travel or a personal vacation, you can trust Windy City with all of your travel needs and requirements… anywhere in the world.

Our fleet includes sedans, hybrids, SUV’s, stretch limousines, stretch SUVs, executive vans, mini buses of all sizes, party buses, and motor coaches. Please refer to our fleet page for more information regarding our diverse fleet of vehicles.

No. As the premier limousine service provider in Chicago, we offer limo service 24 hours a day, 7 days a week, 365 days a year.

We suggest reservations be made at least 24 hours in advance for guaranteed service availability, with a 2-hour minimum notice. If you have an emergency and need immediate service, call us at 847-916-9300 and we will do our best to assist you.

Yes, you may reserve a child safety seat for $20.00 per seat. We offer both baby seats and booster seats. Each of our vehicles are equipped with the proper seat belts, so you are welcome to bring your own child seat as well. If you require one of our child safety seats, please speak with a Customer Service Representative prior to the date of your transportation.

Yes. Please contact our customer service department at 847-916-9300 to retrieve all lost and found items. While Windy City Limousine is not responsible for any items that are lost or left in our vehicles, we will do our best to help you locate any lost items.

At Windy City Limousine, we respect your right to privacy and handle your personal information with care. We will use your information only to confirm your reservation and/or for questions regarding your service experience. With your permission, we may also contact you regarding Windy City news, specials, and promotions. We will never sell your information to anyone.

Airport Transfers

A shared ride is a discounted rate offered to customers traveling to/from O’Hare and Midway airports. With shared ride service, at our discretion, you may share a vehicle with other travelers going to a similar geographic location. Our shared ride service will not stop at more than one other location on your way to/from the airport. We reserve the shared ride service only for hotel and corporate locations.

A private ride is private car service, meaning you will not be asked to share a vehicle with other travelers.

Since the 9/11 tragedy, airport security status can increase without notice. To ensure you make your flight, we follow the Department of Aviation guidelines for airport arrival times. We also account for delays due to weather and/or heavy traffic.

We monitor all flights arriving at O’Hare and Midway airports. As the estimated arrival time for your flight approaches, our system automatically updates your reservation with any changes in arrival time. You do not need to call us if your flight is delayed. You do need to call us if your flight information changes (e.g., if you are bumped to a different flight or you miss your flight).

Yes, our chauffeurs are always happy to assist you with loading and unloading your luggage and other items.

Yes, we offer several different services from baggage meets to on-site coordinators for large groups. Please call us at 847-916-9300 for more details.

Rates & Billing

We require at least 2-hour notice to change or cancel your reservation for sedans, SUV’s, and limousines. We require 5 day notice for all other specialty equipment and buses. If you cancel less than two hour before your scheduled pick up time, we will charge a 100% cancellation fee. Please speak with a Customer Service Representative for additional policies regarding cancellations.

We accept all major credit cards, including MasterCard, Visa, American Express, Discover, and Diners Club.

All reservations are subject to guaranteed payment. The credit card number taken at the time of your order is used for this purpose. Charges for your reservation will be billed to this credit card if you do not cancel your service in advance (see our cancellation policy).

No. You are welcome to pay with another credit card, cash, or your Illinois check. The credit card number provided at the time of your reservation is used only for guaranteed payment.

We only accept cash and all major credit cards.

No, you do not need an account to make a reservation. A valid credit card is sufficient to guarantee your trip. However, businesses and frequent travelers are encouraged to set up a billing account to have all personal preferences saved for future trips.

Contact our accounting department at 847-916-9300. They can fax or email you a duplicate receipt for your records.

We do not process credit card transactions in our vehicles, so credit card transactions are posted after the chauffeur submits his or her paperwork. Processing generally takes about three days.

Your rate quote is based on the information provided at the time your reservation was made. Additional charges can result from changes to your service during your trip, such as extra stops, waiting time, or extending the duration of your charter. If you do not feel that you had any additional services, please call our accounting department at 847-916-9300 to review your charges.

Yes. Please contact our accounting department at 847-916-9300 for details and to request an application.

Events & Special Occassions

Wedding service for the bridal party must be booked as a charter. However, we can provide transportation services for wedding guests as point-to-point service. Please speak with our Wedding Specialist for more information on our special wedding packages!

Yes. In addition to sedans, hybrids, stretch limousines, and stretch SUV’s; our fleet includes vans, mini buses, party buses, and motor coaches that can accommodate larger groups.

Industry & Community Involvement