Frequently Asked Questions
What are your hours of operation?
How far in advance should I book my reservations?
Do you only service the Chicagoland area?
What forms of payment do you accept?
What is your cancellation policy?
Sedans, SUVs, and 8 passenger stretch limousines have a 2 hour change/cancellation policy. Vans have a 48 hour change/cancel policy. Limo buses and shuttle buses have a 7 day change/cancel policy.
Events, Weddings, and Group Charters have a 14 day change/cancel policy.
How do I request a refund?
How do I request a copy of a receipt?
Does Windy City Limousine provide car seats?
We do offer car seats when requested. Please be sure to ask your agent when calling. There is a charge of $40.00 per car seat. Please allow extra time on your pick up as the chauffeur will have you install the car seat so that the seat is installed to your inspection.
I require an ADA vehicle, how do I book?
Are pets allowed in your vehicles?
I left an item in one of your vehicles during my reservation, how do I retrieve my item?
My flight is delayed or I missed my flight, do I need to advise your office?
Can I change or cancel my reservation online?
Events, Weddings, & Group Charters
Are deposits required for events or weddings?
To ensure that Windy City Limousine is able to guarantee the availability for the requested date, a non-refundable retainer is due at the time of booking.
30% non-refundable retainer is due at the time of booking for all Vans, Buses and Specialty Equipment Reservations.
50% non-refundable retainer is due at the time of booking/contract signing for all Events, Weddings & Group Charters.
Why does Windy City Limousine have the hourly consecutive minimums on charters?
Are we allowed to bring alcohol/coolers on the vehicle?
Note: if you are in the city of Chicago, there is an alcohol ordinance that may require you to book a security guard for your vehicle to consume alcohol.