Last Modified: April, 17, 2026

1. Introduction

Echo Windy City Transportation provides ground transportation services to people in the greater Chicago metropolitan area. At Echo Windy City Transportation the privacy and security of our customers and visitors are of paramount importance. Echo Windy City Transportation is committed to protecting the data you share with us. This privacy policy explains how Echo Windy City Transportation processes information that can be used to directly or indirectly identify an individual (“Personal Data”) collected through use of its website and system.

For the purposes of this policy, Echo Windy City Transportation defines the term “Customer” as an entity with which Echo Windy City Transportation has an established relationship and the term “Visitor” as an individual that visits our front-end website (for example https://www.windycitylimos.com).

Any information stored within Echo Windy City Transportation’s system is treated as confidential. All information is stored securely and is accessed by authorized personnel only. Echo Windy City Transportation implements and maintains appropriate technical, security and organizational measures to protect Personal Data against unauthorized or unlawful processing and use, and against accidental loss, destruction, damage, theft or disclosure.

2. Collection and use

2.1 General

The following sections cover the specifics of each of the two groups from which data is collected: website Visitors and Customers.

2.2 Website Visitors

If you are a Visitor to our website only, and not a customer, then this section is relevant for you.

Windy City, developed by GroundWidgets, may collect and use your device’s location data to provide location-based services, including matching you with nearby drivers, calculating fares, and ensuring passenger and driver safety. We collect location information with your consent and only while the app is in use. You can disable location access at any time through your device settings.

By visiting this website, you consent to the collection and use of your Personal Data as described herein. If you do not agree with the terms set out herein, please do not visit this website. If required by applicable law, we will seek your explicit consent to process Personal Data collected on this website or volunteered by you. Kindly note that any consent will be entirely voluntary. However, if you do not grant the requested consent to the processing of your Personal Data, the use of this website may not be possible.

Echo Windy City Transportation may collect, record and analyze information of Visitors to its website. We may record your IP address and use cookies. Echo Windy City Transportation may add information collected by way of pageview activity. Furthermore, Echo Windy City Transportation may collect and process any Personal Data that you volunteer to us in our website’s forms, such as when you sign up for information and newsletters. If you provide Echo Windy City Transportation with your social media details, Echo Windy City Transportation may retrieve publicly available information about you from social media.

Such Personal Data may comprise your IP address, first and last name, your postal and email address, your telephone number, your job title, data for social networks, interest in Echo Windy City Transportation services, and certain information about the company or group you are working for or representing if applicable (company or group name and address, size) as well as information.

Echo Windy City Transportation gathers data about visits to the website, including numbers of Visitors and visits, Geo-location data, length of time spent on the site, pages clicked on or where Visitors have come.

2.2.1 Purpose of processing personal data

Echo Windy City Transportation uses the collected data to communicate with Visitors, to customize content for Visitors, to show ads on other websites to Visitors, and to improve its website by analyzing how Visitors navigate its website.

2.2.2 Sharing personal data

Echo Windy City Transportation may also share such information with service vendors or contractors in order to provide a requested service or transaction or in order to analyze the Visitor behavior on its website.

2.2.3 Cookies

Cookies are small pieces of information sent by a website to a Visitor’s hard disk. Cookies cannot be used to run programs or deliver viruses to your computer. By continuing to visit the website, you agree to the placement of cookies on your device. If you choose not to accept our cookies, we cannot guarantee that your experience will be as fulfilling as it would otherwise be. We may also place cookies from third parties for functional and marketing purposes. The use of cookies is widespread and benefits the surfer.

2.2.4 Links to other sites

Please be aware that while visiting our site, Visitors can follow links to other sites that are beyond our sphere of influence. Echo Windy City Transportation is not responsible for the content or privacy policy of these other sites.

2.3 Customers

If you are a visitor of this website and a customer of ours, then this section is relevant to you.

2.3.1 Information Collection, Use, and Sharing

What information do we collect?
We collect information from you when you create a profile or order transportation services from us. As appropriate, we collect your: name, e-mail address, billing address, physical address, phone number, and credit card data.

What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:

• To process transactions
  Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
• To improve customer service
  Your information helps us to more effectively respond to your customer service requests and support needs.
• To send periodic emails
  The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.

   

  Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

Do we disclose or share any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

2.3.2 Data Protection and Security

How do we protect your information?
All of your data is stored in a secure server farm. All supplied sensitive/credit information is transmitted via Transport Layer Security (TLS 1.2) technology and then encrypted into our database to be only accessed by those authorized with special access rights to our systems, and are required to keep the information confidential.

2.3.3 SMS Communications and Privacy

At Echo Windy City, protecting your privacy is a priority. This section explains how we collect, use, and safeguard your information when you opt into our SMS (text messaging) program. By enrolling in SMS communications, you agree to these terms, which are designed to comply with applicable regulations, including the Telephone Consumer Protection Act (TCPA), Campaign Registry requirements, and CTIA Best Practices.

Information We Collect
When you opt into SMS communications, we may collect:

• Your mobile phone number
• Message interaction data, such as delivery status and response keywords
• Consent records, including timestamps and method of opt-in (e.g., web form, keyword, verbal, or written)

How We Use Your Information
We use this information to:

• Send SMS messages such as notifications, updates, and reminders based on your preferences
• Maintain records of consent to demonstrate regulatory compliance
• Improve communication effectiveness and measure engagement

One-to-One Consent Requirement
Your consent to receive SMS messages applies solely to Windy City Limousine. We do not share or transfer your consent to third parties or affiliates without your explicit permission.

Message Frequency and Charges
Message frequency may vary depending on your service activity but will generally not exceed 3–5 messages unless related to a specific service or notification event. Message and data rates may apply according to your mobile carrier’s terms.

Opt-Out and Assistance
You may opt out of SMS communications at any time by replying “STOP” to any message.
For assistance, reply “HELP” or contact us at info@windycitylimos.com or 847-916-9300.

Data Sharing and Disclosure
We do not sell your personal information. We may share limited data with trusted service providers, such as messaging carriers, strictly for the purpose of delivering SMS communications and only under confidentiality obligations. We honor National Do Not Call Registry (DNC) protections unless you have expressly opted in to receive messages.

Security of Your Information
We implement reasonable administrative, technical, and organizational safeguards to protect your SMS-related data. However, no system can be guaranteed to be completely secure.

Record-Keeping and Proof of Consent
We retain records of opt-in and opt-out requests, including timestamps and consent methods, as required to comply with applicable laws and industry standards.

Changes to SMS Policy
We may update this section as regulations or business practices evolve. Any material changes will be communicated via SMS or posted on our website. Continued participation in SMS communications after such updates constitutes acceptance of those changes.

Contact for SMS Communications
If you have questions or wish to update your SMS preferences, you may contact us at:

Email: info@windycitylimos.com
Phone: 847-916-9300
Address: 2801 S. 25th Avenue, Broadview, IL 60155

3. Retention and deletion

Echo Windy City Transportation will not retain data longer than is necessary to fulfill the purposes for which it was collected or as required by applicable laws or regulations. Echo Windy City Transportation’s Customers have control of the purpose for collecting data, and the duration for which the Personal Data may be kept. Customers with an active account will therefore have the responsibility to delete data when required. When a Customer’s account is terminated or expired, all Personal Data collected through our system will be deleted, as required by applicable law.

4. Consent and Acceptance

By using our site, you consent to our online privacy policy. We assume that all Visitors of our website and Customers of Echo Windy City Transportation have carefully read this document and agree to its contents. If someone does not agree with this privacy policy, they should refrain from using our website and services. We reserve the right to change our privacy policy as necessity dictates. Continued use of the Echo Windy City Transportation website after having been informed of any such changes to these conditions implies acceptance of the revised privacy policy.

5. Our Legal Obligation to Disclose Personal Information

We will reveal a Customer’s personal information without his/her prior permission only when we have reason to believe that the disclosure of this information is required to establish the identity of, to contact or to initiate legal proceedings against a person or persons who are suspected of infringing rights or property belonging to Echo Windy City Transportation or to others who could be harmed by the user’s activities or of persons who could (deliberately or otherwise) transgress upon these rights and property. We are permitted to disclose personal information when we have good reason to believe that this is legally required.

6. Changes to Our Privacy Policy

If Echo Windy City Transportation makes changes to our Privacy Policy, we will post those changes on this page.

7. Windy City Limousine’s Data Protection Contact Information

Echo Windy City Transportation can be reached at the following address:

Echo Windy City Transportation
2801 S. 25th Avenue
Broadview, IL 60155
(866) 94-WINDY