Reservations may be canceled up to the end of the business day 10 days before the departure date, with the ticket holder receiving a one-time credit good toward a future Catch-A-Ride with Windy City Limousine bus trip. A transfer fee of $45 will be applied, subject to availability. Tickets cannot be transferred or exchanged within one week before the departure date. Tickets purchased after the 10-day policy period will not qualify for credits, exchanges, transfers, or refunds. Cancellation credits must be used by the end of the school year in which they were issued and are non-transferrable or redeemable for cash. All ride credits remaining unredeemed by the end of the school year in which they were issued will be considered void and forfeited. Tickets are not transferable between customers.

If you test positive for COVID-19 or have been exposed to someone with COVID-19, travel is prohibited. Proof of a positive test result must be provided. A ride credit will be issued, which must be used within the school year it was issued.