I have written complimentary letters to companies before but I don’t believe that I was as happy with those companies as I am right now with Windy City Limos.
Here is my story. I’m the new girl at the company, I need to schedule a two-day training for about 14 people. I needed to act extremely fast to dig up contact information for hotels, flights, restaurants and of course Limos and communicate all of the logistics and confirmations to my attendees.
What I didn’t know, being the new girl, was that there was a server issue during my first few days of work and I did not receive any flight information emails from my attendees. I sent a reminder email to all the attendees and still no response. You cannot reserve a pick up without flight information, so I couldn’t schedule any. I was confused!
Monday, the day before the training, I get email after email from my attendees requesting a limo. And the fire began! Apparently, the server issue was fixed!!
Erin Sykora jumped in, with both feet, and provided customer service well beyond my expectations! We had some time to schedule most of them, but a few were immediate pick-up at the airport.
There is also “weather” in the Chicago area, and that is delaying the flights. I mentioned the bad weather to Erin and she said they are tracking the flights and they accommodate my attendees no matter how late they arrive.
When Erin signed off for the day Jessica Shank seamlessly took over and I was totally confident that everything would continue to run smoothly.
So…new girl, server issue and weather, late arrivals…it was the perfect storm! BUT Erin handled all my requests without any issues! My attendees arrived and the class was a success!
Thank you for the fabulous customer service!!
I sure do appreciate the level of service provided by you, Erin, and your entire staff throughout the duration of our event. Your company was professional, courteous, and most importantly, reliable! As reliability was one concern I had mentioned to you regarding a previous transportation issue with another company, I am grateful that wasn't an issue with your company. You helped us shine in front of the client and we are definitely excited to work with you in the future.
I was traveling last week for work and your company drove me from the Public Chicago Hotel to Midway Airport on Thursday, 05November. I'm not used to the VIP treatment -- this trip brought my first driver/chaffeur exeriences -- so I'm not sure what is a typical interaction and can only compare my driver to the three others I met last week. That said, Mirona is a special case. She was not only pleasant and interesting but, during a simple 20-minute drive across town, became my friend. I'm really not quite sure how she did it and I surely wasn't expecting to make a friend on the drive to the airport, but it happened. Mirona should train your entire staff on how to interact with strangers. She has a gift, equal parts tact and empathy, that makes the act of driving and navigating automatic, secondary activities. She needs to be acknowldged for going above and beyond and for being such an excellent representative for your company. I'll buy her lunch if I come back to Chicago!
The level of customer service and array or services that Windy City Offers is just perfect for our needs at all of our hotels. We trust them with our customers for any of their ground transportation needs. We have used Windy City for simple airport rides, weddings, party buses and big motor coaches. They are our one stop shop to ensure that all of our customers’ safety and travel needs are handled perfectly!
The Windy City Limousine team, including the accounting manager, sales representative and chauffeurs, listens to our needs, pays attention to details and delivers the transportation services we need smoothly run our business. Responsive, flexible and reliable—all qualities that we seek and find in Windy City Limousine. Their professional staff, clean buses and timely service make us shine.
Windy City is very reliable, easy to work with, and the pricing is very competitive. The drivers always go that extra mile to make sure my student groups have an enjoyable experience!
Awesome organization! They had more than competitive prices and were awesome in helping coordinate our services and best meet our needs. The Events Specialist, in particular, was very flexible and accommodating. She was helpful in making recommendations, giving guidance for how they could best meet our needs, and being resourceful in helping us organize everything prior to, leading up to, and during our event.
We had four 39-passenger buses for wedding-related transportation. We had a complex timeline of shuttles of wedding party, down time, shuttles of guests, down time, and then shuttles again. Drivers were where they needed to be in advance of go time, pleasant and professional, and exceeded our needs and expectations. The drivers maintained contact appropriately and checked in with point people and organizers of transportation for the wedding to stay abreast of intent and make sure timelines and intentions remained known to them.
Thank you for your great service and I recommend others look in to this group for their large-group transportation needs!
Very reliable service! Nice limo, very nice female driver. They even waited for us when our event went over on time (for a small fee).
I've had horrible experiences with other companies in the past and hope to make this review a 5 star after several consistent trips!
We used Windy City Limo on Saturday night to transport about 21 girls from Barrington to the city. Our driver Vince arrived 30 minutes before our scheduled departure. I love punctuality! He assured us not to worry about rushing to load, a concern since we only had the bus for a period of time. When we boarded the shuttle it was super clean and cool. We had a very safe, comfortable travel to the city.
The price was also very good - about $12-$15 per person for the trip.
I have used Windy City limousine for business and personal transportation for the past 10 years. They have consistently delivered a great product. Drivers are courteous and on time and cars are clean and well maintained. I have found no reason to change my transportation company at all. George Jacobs is one of the finest people I have known in any business. Always available and always reliable.
Windy City was the perfect option for our wedding transportation! We had one bus come for our wedding party to take photos before hand. We had two buses shuttle guests to and from our hotel and wedding venue. They did a great job of maneuvering through Friday Chicago traffic and helped us get our guests to the wedding on time. At the end of the night, my husband and I somehow got stuck at the venue while we were saying goodbyes and thank yous, and we thought we were stranded, but lo and behold, our bus turned the corner and was there to pick us up--even though we had gone past our time. We were so grateful that they went above and beyond and make the end of our wedding just as amazing as the rest of the day.
We decided on a last minute trip into Chicago and had limited time from moment we got off the plane to get to Wrigley. I asked a friend who lives in Chicago who they recommend for town car service and he said he saw ads a lot for Windy City Limo so that is who we called. Anyways, called them, told them my limited time and not sure if we'd be able to get to hotel in time. The women on the phone was willing to help and explain our options. We ended up paying hourly. I love the quick email confirmation, with all the details, and 24- phone number. The car was cool, clean and our driver was nice and courteous. Our driver knew we'd get stuck in Wrigley traffic and luckily she knew some back-roads to get us there super quick. No issues at all and easy to make adjustments to your reservations. I'd use again when visiting Chicago. I thought prices were comparable to other town cars in major cities.
Big thanks to Windy City Limousine in Chicago for helping my charity event be so successful! Windycitylimos.com pic.twitter.com/NCvga9kXEL
Thank you @Windycitylimos for my ride to the airport for Miss International 2014! You all are the best! #missilintl
Windy City has been providing service for me for several years and I wanted to let you know of the great service Windy City gives their clients. Your drivers are always safe, courteous and on time. Thanks for the great service.
At the Make-A-Wish Foundation of Illinois, our goal is always to provide a first-rate, once in a lifetime experience to our wish children and we could not do that without help from people like Windy City Limousine. Their excellent service helps to make sure that our wishes start and end with loads of excitement and we have found that the children and their families receive magnificent treatment. The limo ride often tops the list of a child’s favorite parts about his or her wish!
Windy City Limousine has provided the Chicago White Sox with services involving many VIP’s, charters, and airport services, and experience have been nothing short of top notch. Everyone at Windy City is very detailed and understands the special needs of servicing executives, celebrities, special directions, etc. They have been a huge asset…