Frequently Asked Questions for Catch-A-Ride Events with
Windy City Limousine
When does Catch-A-Ride with Windy City Limousine operate
Major Ticketed Events throughout the Midwest
Who drives the bus?
Buses for Catch-A-Ride with Windy City Limousine are operated by fully insured, experienced, and reliable drivers from Windy City Limousine. Our chauffeurs have extensive experience in operating motor coaches. They are trained to ensure passenger safety, provide excellent customer service, and comply with all relevant transportation regulations. Their professional demeanor and commitment to safety ensure a smooth and enjoyable journey for all passengers.
How do I make a reservation?
Click the “Purchase Ticket” button on our website to be redirected to our schedule page, select your desired route, and travel date, and follow the online instructions. Our secure website will confirm your payment, and you’ll receive an email confirmation
How will I receive my ticket?
After making your reservations, you’ll receive an email confirmation. Your name will be added to the bus check-in list, and you’ll need to show your QR code when boarding.
Can I bring a cooler?
Coolers are not allowed due to limited space. Passengers may bring up to a 12 pack of soda, beer or seltzers. Cans only – no glass bottles.There will be coolers with ice in the front and back of the bus for your convenience.
What is Catch-A-Ride with Windy City Limousine?
Catch-A-ride with Windy City Limousine offers a fast, safe, and affordable express bus service to/from major ticketed events. Allowing safe and convenient travel.
Can I reserve a seat?
Yes, your seat is reserved once you purchase the ticket.
What time should I arrive at the pickup location?
Arrive at least 15 minutes before departure to check in and choose your seat. The bus will leave promptly and cannot wait for late arrivals.
Will the bus arrive as scheduled?
While we strive to adhere to our schedule, arrival times may vary due to traffic or other unforeseen factors.
Is Catch-A-Ride with Windy City Limousine's name on the buses?
Yes, the Windy City Limousine and Bus Worldwide logo is on the bus.
Does the bus make stops or go directly to the destination?
The bus will not make any stops in route to/from the event.
Can I bring an animal on the bus?
No, except for service animals, as other passenger may have allergies or concerns.
Can I drink alcohol, smoke, or vape on the bus?
Our event transportation service is BYOB. However, there is a zero-tolerance policy for smoking and vaping on the bus.
Is Catch-A-Ride with Windy City Limousine responsible for lost or damaged luggage?
While we will attempt to retrieve lost items, Catch-A-Ride with Windy City Limousine is not responsible for lost or damaged luggage.
Do the buses have restrooms?
The motor coach is equipped with a full lavatory, providing convenience and comfort on long trips. This feature ensures that passengers have access to restroom facilities without needing frequent stops. Smaller buses may not have restrooms if used due to low ridership.
Will my information be shared with other companies?
No, all your information is kept private and secure.
Can a schedule bus be canceled?
Yes, Catch-A-Ride with Windy City Limousine reserves the right to cancel any scheduled trip due to low bookings, weather, or catastrophic events. If canceled, you will receive a ride credit or a refund depending on the situation. Please refer to our cancellation policy for more details.
What if I need to cancel my reservation?
- Full Refund: Cancel your ticket up to 14 days before the event date.
- Late Cancellations: If you cancel after the 14-day window, a 25% ticket fee will apply.
How can i contact Catch-A-Ride with Windy City Limousine?
You can call us at 847-916-9300 or email info@windycitylimos.com
What time will the bus depart at the end of the event?
All buses depart 90 minutes after the event ends.
Is there an age limit to ride the bus?
Children ages 10 & up are allowed on the buses with a parent/guardian.
Where do we meet the bus?
Buses will be staged outside of Macy’s – Oakbrook, 1 Oakbrook Center, Oakbrook, IL
Recommended to park in the yellow garage located in front of Macy’s.