Our goal is to build within every employee an overall mentality and understanding to the commitment of “customer first.” This begins with the customer’s initial contact with Windy City, continuing through the actual in-vehicle ride experience and billing process. Each employee at Windy City is fully empowered to make decisions that ensure the customer leaves the interaction knowing that we care and exhaust all efforts to ensure a perfect experience.

We recognize true customer service begins with a great place to work. To ensure an even higher level of customer service and efficiency, in September 2015 Windy City Limousine officially moved into our new 40,000 sq. ft. facility housing our executive offices, 30,000 sq. foot shop and 3 acres of parking. Our office staff and shop staff are together for the first time in our history. Our new headquarters is strategically located along all the major Illinois highways. Our state of the art shop facility is equipped with a full service bus car wash and lifts to enable fast turnaround time. The Windy City mechanics have all the expertise in the intricacies of every one of the fleet’s vehicles. They are on location for duty 24/7. Our parts are stored in a secure fenced in area where inventory and a formal check out process is required. Our fleet is meticulously cared for and maintained with the highest level of care. We also employ a professional cleaning service for all of our larger vehicles and motor coaches. We detail our sedans and SUV’s regularly. All of this created only to serve our customers better.